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TravelersLast updated 10 July 2026

Refund & Cancellation Policy

This policy explains how cancellations, modifications, and refunds work for bookings made through the Brujo Platform. Brujo manages cancellations, modifications, and refunds through the Platform, and payments — including refunds — are processed through authorized third-party payment gateways, including Razorpay.

1. Bookings

  • A booking is a confirmed reservation made by a traveller through the Platform for participation in a trip.
  • A booking may include a seat reservation, payment confirmation, booking reference number, digital ticket, and a QR boarding credential.
  • A booking is confirmed only after successful payment confirmation through the Platform.

2. Cancelling a Booking

  • You can request cancellation of a booking directly through the Platform using your booking details, or by contacting Brujo Customer Support.
  • Any applicable cancellation terms, charges, and refund eligibility for your booking are shown to you within the Platform before you confirm the cancellation.
  • Once a cancellation is confirmed, you will receive a cancellation update through the Platform's notification channels.

3. Refunds

  • How much is refunded when you cancel depends on how long before your pickup time you cancel:
  • More than 48 hours before your pickup — the full fare and its GST are refunded.
  • Between 12 and 48 hours before your pickup — 60% of the fare and its GST are refunded.
  • Less than 12 hours before your pickup, or if you miss the bus — 0% of the fare is refunded.
  • The service fee is not refunded when you cancel. If the organizer cancels your booking or the trip, or a case about your booking is decided in your favour, everything you paid is refunded, including fees.
  • Refunds are paid by Brujo to the UPI ID or bank account you give (where possible, the same way you paid), usually within 7 days.
  • Brujo tracks and displays the refund status of your booking within the Platform, and sends refund status updates through notifications.
  • The time taken for a refund to reflect in your account may also depend on your bank or payment provider.
  • Brujo maintains financial transaction records and takes measures to prevent duplicate or fraudulent transactions and to resolve payment disputes.

4. Trip Changes and Cancellations by Organizers

  • Trips on the Platform are listed, created, and managed by trip organizers.
  • If a trip is cancelled or materially changed, affected travellers are informed through the Platform's notification channels (such as cancellation updates and trip updates).
  • Refunds for such cases are handled through the same refund process described above, based on the options communicated for the affected booking.

5. Payment Information and Records

  • Brujo does not store complete card numbers, CVV numbers, UPI PINs, internet banking passwords, or payment authentication credentials.
  • Brujo may retain limited payment references — transaction ID, payment status, timestamp, booking reference, refund status, and the last four digits of a payment card — where required for customer support, reconciliation, or dispute resolution.
  • Payment records are retained as required under applicable tax, accounting, and financial regulations, even after account deletion.

6. Fraud Prevention

  • QR boarding credentials are issued solely for the registered traveller and must not be copied, altered, transferred, shared, or used fraudulently.
  • Brujo monitors for suspicious transactions and may withhold or investigate refunds connected to suspected fraud, abuse of the Platform, or violations of the Terms & Conditions.

7. Help with Cancellations and Refunds

  • For any questions about a cancellation or the status of a refund, contact Brujo Customer Support at official@brujo.in with your booking reference.
  • Brujo will make reasonable efforts to acknowledge and resolve legitimate requests within a reasonable timeframe.
  • This policy is effective from 10 July 2026 (Version 1) and may be updated from time to time; material changes are published on the Platform with a revised "Last Updated" date.
Refund & Cancellation Policy · Brujo